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What do I do if my GPS is not working?

Fixing HarvestEye GPS connection problems: how to resolve no signal, poor positioning, or red GPS icon on the tablet.

What do I do if my GPS is not working?

Quick Summary:
If your HarvestEye GPS isn’t working, check it is positioned correctly with a clear view of the sky, confirm all connections are secure, and reboot the system.

Step-by-Step Troubleshooting

  1. Check GPS Position

    • The GPS receiver must be placed outside the cab, with a clear line of sight to the sky. 



    • The round lid should be pointing upwards, laid horizontally.

    • Do not place the GPS inside the cab or under material that could block the signal.



  2. Inspect Connections

    • Ensure the GPS is securely plugged into the USB-C hub inside the cab.

    • If using the USB extender cable, check both ends are properly connected.

    • Keep the extender connection inside the cab to protect it from dust and water ingress.

  3. Check Tablet Indicators

    • When the tablet powers on, the GPS icon should be green. (Orange may appear during initialisation).

    • If the icon remains red, the tablet is not detecting the GPS module.

  4. Restart the System

    • To fully power down the tablet, press and hold the power button for 15 seconds until the device switches off completely.

    • Disconnect and reconnect the GPS module (and extender if used).

    • Power the tablet back on and check the GPS icon again. 

When to Contact Support

If your GPS is still not working after following these steps, please contact HarvestEye Support