What do I do if my camera won't connect?

Camera Troubleshooting Guide – HarvestEye Tablet

If your camera isn’t connecting to the HarvestEye system (red camera icon showing on the tablet), please check through the following steps to identify the root cause.

Step 1: Visual Inspection

1. Carefully inspect the full system for any visible physical damage, such as:

   • Damaged or frayed wires.

   • Loose or broken connectors.

   • Cracked housings or bent pins.

⚠️ If you find any physical damage, stop troubleshooting and contact the HarvestEye team to arrange a replacement part:
📧 support@harvesteye.com
📱 WhatsApp: +44 (0)7971 598271

Step 2: Check Core Connections

1. USB-C Hub (inside the cab)

   • Ensure all cables are securely plugged into the USB-C hub.

   • Confirm the USB-C from the hub is securely plugged into the tablet (see picture).

     

2. Camera Cable → Lindy Cable

   • Confirm the blue female USB (camera cable) is firmly connected to the male USB (Lindy cable) inside the rectangular 3D printed box (see picture).

     

1. • Look for the green indicator light on the blue female USB:

     • Solid green → Connection powered correctly.

     • Flashing/off → Possible power issue.

Step 3: Power Supply Check

1. Confirm both power sources are connected correctly:

   • #1 Lindy USB-A Repeater Cable into the USB-A hub, hub connected to tablet.

   • #2 Tablet power supplied via the 5V–12V step-up/down converter into the tablet.

2. With tablet powered on, check the Lindy connection (blue converter 12V–5V):

   • Light OFF or flashing green → Suspected Lindy power issue, recommend replacement.

   • Light solid green → Power supply working as expected.

     
     
     

Step 4: Test Direct Camera Connection

1. Disconnect the camera USB from the Lindy cable (gently lift the tab, do not pull hard).

2. Bring the tablet into the cab and connect the camera USB directly into the tablet.

3. Reboot the tablet via System Settings.

• If the camera works → Power supply or Lindy issue.

• If the camera does not work → Possible fault with the camera or camera connection.

Step 5: Inspect Camera Connection (Advanced)

If you have tools available:

1. Strip back the camera shroud to access the USB-C connection inside the camera.

2. Check if the plug is loose or damaged.

• If loose/damaged → Recommend replacing/repairing the camera unit.

Step 6: Final Check – Tablet Reboot

After checking connections:

• Reboot the tablet.

• Confirm whether the camera icon turns green on the top left of the main menu screen.

Summary of Outcomes

• Physical damage found → Contact HarvestEye team for replacement.

• Lindy light flashing/off → Replace Lindy.

• Camera works when directly connected → Camera power supply issue.

• Camera does not work directly → Replace or repair camera/connection.

Still Not Working?

If none of the above resolves the issue, please contact us directly:
📧 support@harvesteye.com